Books

Lior is an acclaimed author with extensive writings on creating delightful customer experiences and executing profitable customer strategies.

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Next is Now: 5 Steps for Embracing Change

An invitation and a journey to develop your personal and organizational change resilience and embrace change as an accelerator to achieve your passion and purpose.

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Exceptionalize It!

Why is exceptionalism so important now? The answer is quite simple. You have no other choice.

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Customer Experience Strategy: The Complete Guide from Innovation to Execution

A complete framework for those committed to deploying customer experience.

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Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!

How to build strong relationships that have customers returning again and again.

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Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers

A new philosophy of excellence to help individuals and organizations reach their performance potential.

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The Experience!: How to Wow Your Customers and Create a Passionate Workplace

Companies earn lasting loyalty by delivering superior experiences.

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Innovating IT: Transforming From Cost Crunchers to Growth Drivers

The challenge: to reinvent the identity and role of IT Operations.

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