Book Resources

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Leadership and Change

Leadership and Change

This excerpt from Customer Experience Strategy covers leading by action and creating evangelists for positive change in your organization.

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Managing-Change-in-your-Ecosystem-cover

Managing Change in Your Ecosystem

Learn how to move key stakeholders from resistance to meaningful change in this excerpt from Customer Experience Strategy.

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Whetting-the-appetite-for-change

Whetting the Appetite for Change

Consider the obstacles to change, and learn how to combat them in this excerpt from Customer Experience Strategy.

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Driven-to-Delight-Excerpt

Driven to Delight Preview

Get a preview excerpt of Joseph Michelli’s Driven to Delight which covers the amazing changes Lior Arussy effected at Mercedes-Benz.

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