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This excerpt from Customer Experience Strategy covers leading by action and creating evangelists for positive change in your organization.
Learn how to move key stakeholders from resistance to meaningful change in this excerpt from Customer Experience Strategy.
Consider the obstacles to change, and learn how to combat them in this excerpt from Customer Experience Strategy.
Get a preview excerpt of Joseph Michelli’s Driven to Delight which covers the amazing changes Lior Arussy effected at Mercedes-Benz.