Resources

Resources to help you delight your customer and transform your organization

Subscribe Now!

Book Resources

Leadership and Change

Leadership and Change

This excerpt from Customer Experience Strategy covers leading by action and creating evangelists for positive change in your organization.

View Resource
Managing-Change-in-your-Ecosystem-cover

Managing Change in Your Ecosystem

Learn how to move key stakeholders from resistance to meaningful change in this excerpt from Customer Experience Strategy.

View Resource
Whetting-the-appetite-for-change

Whetting the Appetite for Change

Consider the obstacles to change, and learn how to combat them in this excerpt from Customer Experience Strategy.

View Resource

Case Studies

honeywell

Honeywell is a Global leader in aircraft parts manufacturer with $12 Billion in annual sales. They are a large logistics provider in Europe, with over 9,000 employees.

View Resource
mercedes-benz

Mercedes-Benz combines luxury with performance across their full line of vehicles. In the United States, they have 360 dealers and 25,000 employees.

View Resource
amerigas

AmeriGas is a propane company serving residential, commercial, industrial, agricultural and motor fuel customers, with 900 stores worldwide and 11,000 employees.

View Resource

Guides

WOW-Brands

WOW Brands

Make your brand a WOW brand: where your performance delights customers at every interaction.

View Resource
Driven-to-Delight-Excerpt

Driven to Delight Preview

Get a preview excerpt of Joseph Michelli’s Driven to Delight which covers the amazing changes Lior Arussy effected at Mercedes-Benz.

View Resource