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Myths About Workplace Culture
Fast Company
Read More
Quiet Quitting - New Branding
Chief Executive
Why Gratitude
Pursuit of Purpose
Loyalty Management
Change-Rejection Personalities
The Gen AI Customer
The Customer is the New Brand
The Excellence Myth
CRM Magazine
Employee-Led Cultures
When to Part Ways
HBR Article
Who Defines Art?
Leader's Existential Question
The Right Customer
AMA Article
Discover Your Purpose
My Customer
Customer Experience & Change Resilience
Customer Retention 2023
Next is Now
Sample chapter
Customer Persona
Next Evolution for Customer Experience
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